Teleperformance has a turnover in excess of $3.6 billion, operates contact centres in 46 countries and employs around 138,000 people worldwide. It prides itself on being able to get under the skin of its customers, so when it won a major account with Hotel Collection, it knew it needed its staff to understand the way the client thought and worked. The solution was to give them the experience of being in a luxury hotel.
Hotel Collection
Client
Scope of works
- Demolition
- Blinds
- Decoration
- Flooring
- Graphics
- Furniture
Project
Location: Ashby de la Zouch
Area: 152 sq m / 1,636 sq ft
On Site: 2 weeks
Overview
Creating the experience of a stay in a luxury hotel while staying on budget. That was the challenging brief Teleperformance offered to Fresh Workspace after it won a key account with a major hotel management firm. Over a period of two weeks, Fresh transformed a small part of the firm’s contact centre in Ashby de la Zouch into a workspace that evoked the surroundings of a top class hotel.
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“We’ve worked with Fresh extensively so knew they’d be able to respond quickly and effectively to such a unique brief. The results speak for themselves and demonstrate one of the key values of Teleperformance in its commitment to its customers.”
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Catalyst
Catalyst is a thriving consultancy with 40 employees and 20 associates serving clients working worldwide in the financial markets to help them maximise their profits.
Location: Fleet Street, London
Area: 276 sq m / 2,971 sq ft
On Site: 5 weeks
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