Teleperformance is a true global giant in the world outsourced customer service sector. It has a turnover in excess of $3 billion, operates contact centres in 46 countries and employs around 138,000 people worldwide. The scale and global scope of the business means that its management team must have access to space that enhances their decision making and allows them to collaborate across national boundaries with colleagues in other geographies.

Teleperformance | Baltic Place, Gateshead
Client

Overview
Fresh Workspace were commissioned to carry out the fit-out of three floors of the east Tower of the landmark Baltic Quays building. The project was completed as part of a twelve week programme of work with a fixed end-date to ensure that Teleperformance was able to offer its clients a seamless transition to the new centre. Work incorporated the creation of training suites, management spaces, lockers and breakout space as well a range of mechanical and electrical alterations and additions including the provision of a stand-by generator, cooling and fresh air. The full fit-out comprised the specification and installation of partitions, doors, power and data cabling, new furniture, flooring, feature lighting and security systems.
Scope of works
- Ceilings
- Solid Partitioning
- Glass Partitioning
- Blinds
- Doors
- Tea Point
- Lighting
- Electrical
- Voice & Data
- Comms Room
- Life Safety
- Decoration
- Flooring
- Air Conditioning
- Graphics
- Furniture
Project
Location: Gateshead
Area: 2,643 sq m / 28,449 sq ft
On Site: 12 weeks
“Fresh workspace supported us throughout the process from planning through to completion of the works. Their pro-active approach to solving unforeseen problems and managing costs was invaluable. Mark Finnie - Executive Head of Finance”
view this project“Fresh Workspace provided us with an expert guiding hand at all stages of the refurbishment of our office space. The results they achieved outshone our expectations. Andrew Dodson, Scheme Director”
view this project“The design of the offices wasn’t merely an update on what we’d done before. It reflected an entirely new approach to the business and was a key part of a new message about our values and identity. We couldn’t be happier about the dedication, professionalism and creativity Fresh brought to the project.”
view this project“Fresh have continually delivered an excellent service and have been hugely beneficial to our organisation. A pleasure to work with.”
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